{"id":26772,"date":"2026-02-13T08:23:42","date_gmt":"2026-02-13T07:23:42","guid":{"rendered":"https:\/\/heatncool.me\/?page_id=26772"},"modified":"2026-02-13T09:37:37","modified_gmt":"2026-02-13T08:37:37","slug":"returns","status":"publish","type":"page","link":"https:\/\/heatncool.me\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"26772\" class=\"elementor elementor-26772\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5f0f1c e-flex e-con-boxed e-con e-parent\" data-id=\"b5f0f1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d3c0 elementor-widget elementor-widget-heading\" data-id=\"0a8d3c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3df44fa e-flex e-con-boxed e-con e-parent\" data-id=\"3df44fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d35fa elementor-widget elementor-widget-heading\" data-id=\"51d35fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return Period<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e07aaa elementor-widget elementor-widget-text-editor\" data-id=\"2e07aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">This return policy applies <strong>in addition<\/strong> to your statutory right of withdrawal. Your statutory right of withdrawal remains <strong>fully unaffected<\/strong> by this policy. You can find all details about the withdrawal process in our <a href=\"https:\/\/heatncool.me\/en\/cancellation-policy\/\" target=\"_self\"><strong>Right of Withdrawal<\/strong><\/a> section<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a5f5c0 elementor-widget elementor-widget-heading\" data-id=\"5a5f5c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Voluntary 30\u2011Day Return Guarantee<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c59915f elementor-widget elementor-widget-text-editor\" data-id=\"c59915f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">We want you to be completely happy with your <span role=\"button\" data-url=\"https:\/\/HEAT.me\" aria-label=\"HEAT.me, this will take you to heat.me\">HEAT.me<\/span> product. That\u2019s why we offer you a <strong>voluntary<\/strong> option to return products within <strong>30 days<\/strong> of receiving them \u2013 completely stress\u2011free.<\/p><p>This voluntary return guarantee is an additional service we provide and does not replace your statutory right of withdrawal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e85df elementor-widget elementor-widget-heading\" data-id=\"15e85df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">When can you return a product?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61e00e8 elementor-widget elementor-widget-text-editor\" data-id=\"61e00e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A return under our voluntary guarantee is possible if:<\/p><ul><li><p class=\"translation-block\">the product is <strong>unused<\/strong><\/p><\/li><li><p class=\"translation-block\">the product is in <strong>perfect condition<\/strong><\/p><\/li><li><p>all components (including accessories) are included<\/p><\/li><li><p>the return is made within the 30\u2011day period<\/p><\/li><\/ul><p class=\"translation-block\">Opened or activated HEAT.me pads cannot be returned for safety and hygiene reasons. The same applies to opened HEATRings. Your statutory right of withdrawal remains <strong>fully unaffected<\/strong> by this.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a95a4db elementor-widget elementor-widget-heading\" data-id=\"a95a4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to return a product<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbdc0c9 elementor-widget elementor-widget-text-editor\" data-id=\"dbdc0c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"1\"><li><p class=\"translation-block\">Send us a short message at <a href=\"mailto:support@heatncool.me\"><strong>support@heatncool.me<\/strong><\/a> including your order number.<\/p><\/li><li><p>We will send you the return address and all further instructions.<\/p><\/li><li><p>Pack the product securely and send it back to us.<\/p><\/li><li><p>Once your return has arrived and has been checked, we will refund the purchase amount.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b108de1 elementor-widget elementor-widget-heading\" data-id=\"b108de1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Who pays for the return shipping?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-286d64b elementor-widget elementor-widget-text-editor\" data-id=\"286d64b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Return shipping costs are covered by you, unless:<\/p><ul><li><p>the product was faulty<\/p><\/li><li><p>or we sent you the wrong item<\/p><\/li><\/ul><p>In these cases, we will of course cover the return costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc3d87 elementor-widget elementor-widget-heading\" data-id=\"bbc3d87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How refunds are processed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c0e64 elementor-widget elementor-widget-text-editor\" data-id=\"f6c0e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After receiving and checking your return:<\/p><ul><li><p>we will refund the amount via the original payment method<\/p><\/li><li><p class=\"translation-block\">usually within <strong>5\u20137 business days<\/strong><\/p><\/li><\/ul><p>Please note that some payment providers may require additional processing time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aab13d elementor-widget elementor-widget-heading\" data-id=\"7aab13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Please avoid unannounced returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86b470f elementor-widget elementor-widget-text-editor\" data-id=\"86b470f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Returns sent without prior contact cannot be assigned to an order and may delay the refund process.\nSo please always reach out to us first.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd412c2 elementor-widget elementor-widget-heading\" data-id=\"cd412c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We\u2019re here for you<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1817d elementor-widget elementor-widget-text-editor\" data-id=\"dc1817d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions about returns or refunds, feel free to contact us anytime: <a href=\"mailto:support@heatncool.me\"><a href=\"mailto:support@heatncool.me\"><strong>support@heatncool.me<\/strong><\/a><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; refund Return period This return policy applies in addition to your statutory right of withdrawal. Your statutory right of withdrawal remains unaffected by this .<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26772","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/heatncool.me\/en\/wp-json\/wp\/v2\/pages\/26772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heatncool.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heatncool.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heatncool.me\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heatncool.me\/en\/wp-json\/wp\/v2\/comments?post=26772"}],"version-history":[{"count":0,"href":"https:\/\/heatncool.me\/en\/wp-json\/wp\/v2\/pages\/26772\/revisions"}],"wp:attachment":[{"href":"https:\/\/heatncool.me\/en\/wp-json\/wp\/v2\/media?parent=26772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}